Refund & Cancellation Policy

Shopper reservations

Reserving an item on SORT NOW does not involve any payment through this site, so there's nothing to refund — you pay the store directly, in person, only if and when you decide to buy. You can cancel a reservation any time before its pickup window ends from the "My Reservations" page, at no cost.

In-store purchases

Once you buy an item at the store, that store's own return and exchange policy applies — SORT NOW is not part of that transaction and can't process a return or refund on the store's behalf. Ask the store staff about their return window when you complete a purchase.

Merchant subscriptions

Sellers on a paid plan are billed on a recurring basis for access to the Seller Portal (listings, Theme Studio, analytics, and QR marketing tools). You can downgrade to the Free plan at any time from Billing — this takes effect at the end of the current billing cycle, and we don't provide partial refunds for the remainder of a cycle already paid for.

If you believe you were charged in error, contact support within 7 days of the charge and we'll review it.

Contact

For billing disputes or questions, contact the platform operator at +91 70209 49377.